Elevate customer journeys at Float as the Fintech Customer Activation Team Manager. Lead a talented team focused on enhancing the customer onboarding process.
This managerial position involves overseeing a group of five Customer Activation Managers in Toronto, where collaboration is vital. Your responsibilities will include ensuring revenue-related targets are met and addressing individual customer needs with precision. Background in financial services or payment solutions is advantageous for this role.
Key Responsibilities:
• Lead and support a Customer Activation team for optimal performance
• Own team's results based on realized payment volumes
• Standardize and improve customer onboarding procedures
• Foster team culture with recognition and support
• Proactively identify and manage risks to account activations
Requirements:
• Experience managing teams linked to revenue outcomes
• Familiarity with payments and financial operations
• Solid problem-solving and analytical capabilities
• Excellent communication skills for team and client interactions
• Thrive in dynamic environments with evolving processes
Join Float and make a difference in customer activation strategies.
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