We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.
Requirements Own and manage a queue of support issues, prioritising effectively in a fast-paced, reactive environment with dynamic priorities
Monitor our data management platform, associated data pipelines and web applications working closely with Engineering colleagues to troubleshoot issues and provide timely support
Take ownership of issues from identification through to resolution, coordinating with internal teams and Clients, and ensuring clear, consistent communication throughout
Support the onboarding of new clients into our Data Analytics and Management products and web applications, including configuration of data ingestion, mapping, tracking, and dashboards and communicating expected product behaviours
Use Data Management hubs to configure and manage client environments, implementing changes, testing, and supporting new feature releases
Investigate and resolve issues across the full data lifecycle (collection, processing, and presentation) in data stores, integrations, and applications, identifying root causes and proposing fixes




Work across Technology teams to contribute to ongoing product and process improvements
Manage multiple concurrent issues, balancing priorities and making progress even when dependent on input from clients or other teams
Provide client-facing teams with clear insights into data quality, transformation integrity, and pipeline performance
Support User Access Management processes for Two Circlers and Client users
Ensure data is accurate and reliable for reporting, analytics, and client activation use cases
Ensure data security and compliance standards are upheld at all times
The ideal background and skills we are looking for include: Experience or exposure to data-intensive environments, or a relevant degree
Foundational understanding of relational databases and SQL, with the ability to write and adapt queries to investigate data, and an appreciation of best practices for querying production systems safely and efficiently
Ability to produce clear, structured documentation that captures investigation steps, root causes, decisions, and repeatable processes
A proactive, self-starting mindset with a strong sense of ownership of tasks and outcomes and good judgment on when to work independently, collaborate, or seek support
Ability to manage and prioritise a varied workload, staying organised and effective in a reactive support environment
Curiosity and persistence in problem solving, with the ability to explore systems and data, learn recent tools and concepts quickly, and build understanding beyond step-by-step guidance
Strong attention to detail, organisation, and time management skills
Strong communication skills, able to clearly articulate issues, updates, impact, and outcomes to both technical and non-technical stakeholders
A collaborative team player who contributes to shared goals
Experience with tools such as Jira/Zendesk, data platforms, or monitoring tools is beneficial

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📌 Client Support Analyst - FTC (British Columbia)
🏢 Two Circles
📍 British Columbia