Summary We are seeking a Customer Marketing Manager to join our Customer Marketing team in Burnaby , Calgary , or Toronto .
What your team does We LOVE our customers. As the world’s most popular cloud-based legal software, we know that we’re only as successful as the law firms we enable. The Customer Marketing function helps customers be successful by driving product adoption, feature usage, and advocacy.
Who you are You’re customer-focused and growth-oriented, a self-starter who can build end-to-end marketing programs that move products and help customers succeed. You understand the marketing funnel, collaborate with stakeholders to remove friction, and measure and drive results. You’re excited to contribute to an industry leader that is mission-driven.
What you’ll work on Managing end-to-end marketing programs for our small business customer segment across the post-purchase lifecycle with a focus on cross-sell, upsell, and expansion

Owning campaign ideation, planning and execution for cross-selling multiple products within designated customer segments to drive product adoption

Building multi-channel program plans, including email, digital, events, in-product, and beyond

Analyzing and reporting on KPIs and marketing funnel performance, and proactively optimizing for improvement

Developing AI-powered workflows to accelerate campaigns, derive insights sooner, and reduce manual tasks

Collaborating with sales, marketing, product, and other teams to create cohesive, customer-centric programs aligned to cross-sell and broader business objectives

What you may have 3-5 years in a B2B software Customer Marketing, Growth Marketing, Demand Generation or Program Manager role

Excellent written and verbal communication skills with the ability to create engaging marketing content

Strong understanding of marketing technologies, including marketing automation, CRM,



and analytics platforms

Strong project management skills and comfort with Asana or other tools

Demonstrable success driving pipeline growth and revenue through integrated campaigns

Ability to thrive in a fast-paced environment with high expectations and tight deadlines

Strong analytical skills and the ability to use data to inform decision-making and strategy

An open and curious mindset regarding AI and a track record of leveraging it to improve velocity

Responsible bonus points if you have Copywriting experience

Experience with the legal industry or legal technology

Excellent planning and organizational skills

AI proficiency in tools that accelerate delivering high-end work

Compensation and benefits
Competitive, equitable salary with comprehensive health, dental, and vision benefits

Hybrid work environment with in-office expectations in Canada (Burnaby/Calgary/Toronto) or as arranged

Flexible time off policy (encouraged 20 days per year)

Counseling benefit and RRSP/RESP contributions

Recognition programs for tenure

The expected salary range for this role is CAD 87,000 to CAD 117,800, depending on region and experience. Final offers reflect geographic location, experience, and skillset.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility We are committed to diversity, equity and inclusion and invite candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process; please let us know if you require any accommodation. Learn more about our culture at clio.com/careers.
We are a human and high-performing AI company, combining AI with human review to ensure responsible hiring. We communicate with candidates through official @clio.com email addresses.
Learn more about our culture and how we operate to educate a market on a new way of operating.

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📌 Customer Marketing Manager, Growth (Manitoba)
🏢 Themis Solutions
📍 Manitoba