Euna Solutions is on the lookout for a Senior Customer Success Manager dedicated to ensuring B2B SaaS customers in the public sector achieve their goals. This hybrid role emphasizes direct customer engagement and strategic planning.

In this position, you will take charge of building solid stakeholder relationships, analyzing usage data, and leading the CSM team while working closely with customers. Your experience will allow you to craft customer success plans, conduct workshops, and support renewals and upsell efforts effectively. You will contribute to enhancing customer journeys and satisfaction.

Key Responsibilities:
• Develop a deep understanding of our SaaS offerings
• Foster relationships with key stakeholders in public sector




• Design and implement customer success strategies
• Monitor customer health indicators actively
• Conduct training sessions and webinars on software features

Requirements:
• Bachelor’s degree in business or related field
• 5+ years in customer success management
• 2+ years in software demonstrations
• Experience working with public sector clients
• Proficient in Salesforce and project management tools

Lead customer success initiatives with Euna Solutions to elevate our clients' experiences.
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📌 B SaaS Public Sector Customer Success Lead (Ontario)
🏢 Euna Solutions
📍 Ontario