About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Location
Four Seasons Hotels and Resorts is a global luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to the employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at corporate offices and properties worldwide.

Job Title: Manager, Golden (12 Month Contract)
The Manager, Golden will provide clear accountability and leadership for the usage of Golden in our hotels and resorts globally. Working in collaboration with Product Design, TID, Global Hospitality, Worldwide Reservations teams, Product Owners for key, Golden exp, Golden home, and the clienteling team, the role will be responsible for developing and managing the Golden UI and will be accountable for the performance and lifecycle of the product. They will create, own and groom the product roadmap, leading conception, planning and launch while maintaining relations with cross‑functional stakeholders. Together with the Guest Recognition Operations Training Manager, you will develop necessary roll‑out plans for new features and training materials to ensure adoption of functionality.



Key accountability areas include driving adoption of Golden and partnering with technology and operations to develop programs that scale across the brand.

Responsibilities
What You’ll Be Doing

Conduct monthly calls with properties to communicate new developments, upcoming features, and receive feedback on current UI.

Work collaboratively with the IT team to prioritize features.

Innovation

Manage and maintain a backlog of features that are prioritized accordingly.

Think to the future and generate leading ideas.

Design new features and conceptualize how they would provide a better guest experience and employee experience.

Performance Management

Facilitate meetings and workshops to gather requirements, validate assumptions, and ensure alignment between business stakeholders and technical teams.

Work closely with cross‑functional teams, such as developers, testers and designers to ensure a shared understanding of requirements and facilitate the delivery of high‑quality software solutions.

Assist with the onboarding of new properties to ensure the Guest Recognition tools are successfully implemented and utilized.

Product Management

Provide support to the technical teams and property teams during the implementation phase, addressing questions and resolving any issues that arise.

Collaborate with other Product Owners to develop products that will work in tandem and synchronize releases.





Manage and maintain a backlog of features that are prioritized accordingly.

What You Bring

Bachelor’s Degree in Hospitality – Preferred.

3‑5 years of experience in a fast‑paced environment.

Reservations, Guest Recognition and Operations experience required.

1‑2 years’ experience utilizing reservations and operations software (PMS, ORS, Golden, Key, Golden EXP).

2‑3 years as assistant department head or 1‑2 years as department head.

Strong understanding of on‑property guest recognition.

Strong understanding of training and program deployment.

Solid innovator with proven track record of implementing new ideas.

Key Skills / Who You Are

Strong creative skills representing the Four Seasons brand at all times.

Familiarity with Teams, Jira, Microsoft Word and Excel, ORS, PMS.

Preferably experience with Salesforce and Informatica.

Ability to communicate effectively at all levels.

Self‑starter, ability to manage competing priorities with minimal supervision.

Proactive and takes initiative.

Intuitive with all troubleshooting.

Strong administrator with excellent planning and organizational skills.

Travel

10‑20%.

Compensation
Annual Base Salary Range: $90,000 – $105,000 CAD + additional rewards as part of the total compensation package.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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📌 Manager, Golden (12 Month Contract) (Ontario)
🏢 Four Seasons
📍 Ontario