IT Asset Management (ITAM) Analyst – ServiceNow

Position: Operations Support Coordinator (IT Asset) Location: Scarborough, Ontario - Onsite

*Needs to have experience in ServiceNow working directly with assets.

*Experience working with assets in the CMDB table in ServiceNow

Responsibilities includes:
Monitoring two shared mailboxes for asset updates, handling asset refresh inquiries, and working with Absolute.
Manage operational requests and workflows through ServiceNow
Coordination of inventory tracking, shipment documentation, and other warehouse-related activities.
Coordinate schedules, meetings, and communications using Microsoft Outlook
Support the warehouse team with documentation, shipment tracking, and reporting
Collaborate with internal stakeholders to ensure productive warehouse operations
Identify opportunities for process improvement and recommend operational enhancements




Assist with inventory tracking and documentation related to incoming and outgoing shipments

The ideal candidate should also have:
A solid understanding of hardware assets in ServiceNow, including how to interpret asset history and making updates in the hardware asset table
Experience in ServiceNow working directly with assets.
Intermediate Excel skills are preferred
Familiarity with Power BI is a nice bonus
Proven experience in an operational support role
Robust verbal and written communication skills
Highly detail-oriented with a proactive approach to tasks
Excellent organizational, time-management, and problem-solving skills
Experience in a warehouse or logistics environment
Familiarity with inventory tracking systems or warehouse management software

📌 It Asset Management Analyst Toronto
🏢 Pomeroy Technology
📍 Toronto