What you'll do
Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
Support team members in their work and professional development.
Ensure a regular presence in the service areas to uphold aesthetics and comply with health, safety, hygiene, and sanitation regulations.
Maintain constant communication with other departments to coordinate customer service activities, including inventory management during busy periods.
Act as a resource person for the team for complaint management, delivery of service excellence, and in the event of an emergency or crisis.

What you'll bring
Diploma in Hotel Management (asset)
Minimum 2 years' management or supervisory experience in a hotel context
Leader capable of inspiring, engaging, and mobilizing teams
Empathy for guests,



understanding their feelings and concerns
Ability to quickly and effectively manage requests and problems
Tolerance for unhappy or stressed guests
Solid computer knowledge – experience with OPERA PMS (asset)

What we offer
Special rates on stays with Germain Hotels for travel purposes.
A work workplace that fosters creativity and autonomy, and recognizes individual contributions.
Access to a state‑of‑the‑art gym right on site.

The annual salary for this role is between 53 873$ and 67 341$, depending on experience, qualifications, and internal equity.
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📌 Guest Services Supervisor Toronto
🏢 Germain Hôtels
📍 Toronto