GUEST SERVICES AGENT

About Us

Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.

As a Winter Guest Services Agent at Revelstoke Mountain Resort, you play a key role in delivering a seamless, personalized and memorable mountain experience from arrival to departure. You are often the first and last interaction our guests have and you set the tone for their visit. The role includes both indoor and outdoor responsibilities, requiring flexibility, professionalism, and a solid understanding of daily operations.

Guest Services

Agents work in a fast-paced, high-volume environment and must be able to manage changing operational needs while maintaining a positive, guest-focused approach.

Key Responsibilities: Deliver warm, authentic, and knowledgeable service that reflects our Guest Obsessed culture.

Welcome guests and provide support throughout their visit, ensuring a seamless experience from arrival to departure

Respond to guest inquiries and resolve guest service issues in a professional and timely manner

Maintain strong knowledge of our POS system, products, promotions, policies, and activity offerings

Stay informed on daily operational updates, including weather, trail conditions, lift status, events, and mountain activities

Confidently guide guests to ensure they are prepared for a safe and successful day on the mountain

Process guest transactions accurately, including cash handling and POS operations

Monitor lift access points and scan passes with attention and awareness to prevent misuse and fraudulent activity

Support guest flow and maintain a welcoming, organized, and efficient environment





Manage long guest lineups and high customer demand during peak operating periods while maintaining professionalism and excellent service standards

Perform general cleaning duties

Complete additional duties as required Qualifications &

Skills: Work eligibility in Canada – can provide work permit and SIN documentation

Previous experience in guest service and/or the ski industry preferred

Excellent communication and interpersonal skills

Strong customer service skills with the ability to handle challenging guest interactions professionally

Ability to work effectively in a fast-paced, high-volume environment while remaining organized and attentive to detail

Ability to manage changing priorities and fluctuating guest volumes with a positive and adaptable approach

Cash handling experience

Basic computer skills, including Microsoft Office

Sales skills

Team player with a mature, enthusiastic and guest service-oriented attitude

Ability to work outside in all weather conditions

Passion for the mountains, guest service, and the Revelstoke experience

Fluency in English, second languages are an asset.

Benefits

- Free Winter Season pass • Discounted lift tickets for friends and family • Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
- Free or discounted lift tickets at many other resorts • Discounts at Sutton and Sandman hotels (employee and friends/family) • Additional Northland Properties discounts via a Perks program with other vendors Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

📌 RMR Winter 26-27 - Guest Service Agent (Revelstoke)
🏢 Revelstoke Mountain Resort
📍 Revelstoke