Position : Infrastructure Coordinator

Location : Toronto, On – Hybrid

Skills

Infrastructure Engineer, ITIL, Incident & Problem Management, ServiceNow

/ Responsibilities
Core Focus: Maintain platform stability, manage daily Run-the-Bank/Business (BAU) activities, and enforce strict access governance.
Incident & Problem Management: Oversee the triage, tracking, and resolution of platform-specific production incidents, ensuring minimal disruption to daily operations.
Change Management Governance: Coordinate the change management lifecycle for platform deployments, ensuring all documentation, approvals, and risk assessments meet enterprise compliance standards.
BAU Support: Handle daily operational requests, health checks, platform monitoring, and minor administrative updates.
Metrics & Reporting: Generate operational KPIs and dashboards tracking system uptime, incident resolution SLAs, and change success rates
ITIL Certification

Regards

Patrick Fernandez

Talent Acquisition Group - Strategic Recruitment Manager

📌 Infrastructure Coordinator Toronto
🏢 themesoft
📍 Toronto