Project Manager, Dynamics 365 CRM Location: Markham, ON, CA. Full‑time on site position.
Overview Lead transformative CRM initiatives for municipal and public sector organizations, partnering with client stakeholders, consultants, solution architects, developers, and business teams to deliver Dynamics 365 Customer Engagement and Power Platform projects from strategy through post‑go‑live support.
Responsibilities Lead end‑to‑end Dynamics 365 CRM implementation projects.
Manage project scope, schedule, budget, resources, deliverable approval process, risks, and issues.
Facilitate client workshops, governance meetings, and executive steering committees.
Coordinate cross‑functional teams including Business Analysts, Functional Consultants, Solution Architects, Developers, and Change Management resources.
Drive project governance, stakeholder engagement, testing, deployment, and user adoption activities.
Support business transformation initiatives involving customer service, case management, licensing and permitting, inspections, and citizen services.
Qualifications 8+ years of project management experience delivering enterprise software implementations.
Experience leading client‑facing consulting engagements.
Strong stakeholder management, communication, attention to detail and facilitation skills.
Experience managing complex,



multi‑disciplinary technology projects.
Proven ability to lead project teams and successfully deliver outcomes in fast‑paced environments.
Preferred Qualifications Experience delivering Microsoft Dynamics 365 CRM / Customer Engagement projects.
Public sector or municipal implementation experience.
Experience with Microsoft Power Platform.
Exceptional Microsoft Project and M365 skills, including Word, Excel, PowerPoint, Outlook, and OneNote.
PMP, Scrum Master, PRINCE2, Prosci, or comparable certifications.
Knowledge of Agile, Hybrid, and Waterfall delivery methodologies.
Experience managing projects with Azure DevOps or JIRA.
Benefits High‑potential earnings with a base pay range of $100,000 to $140,000 depending on experience and skills.
Vacation time, 4 paid personal days, group pension plan with 4% matching, voluntary savings products, and bonus programs.
Flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, and flexible work environment.
Firm‑sponsored social events and qualified growth opportunities through MNP University.
Diversity@MNP: We embrace diversity and celebrate our differences. We encourage people with disabilities to apply!

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📌 Project Manager, Dynamics 365 CRM at MNP (Ontario)
🏢 MNP
📍 Ontario