Lead customer relationships as a Strategic Customer Manager at OpenText. Drive retention and revenue growth while influencing customer success through effective account strategies.

In this essential role, you will be responsible for managing high-value accounts, ensuring customer satisfaction and retention while identifying recent business growth opportunities. Your role will necessitate collaboration with various teams, including Sales and Services, to create seamless client experiences. Your expertise in relationship management will support your customers' digital transformation goals significantly.

Key Responsibilities:
• Develop and sustain executive relationships within customer accounts
• Execute strategies for retention, renewals, and upselling services




• Manage account planning and achieve revenue objectives effectively
• Lead negotiations and oversee the end-to-end renewal process
• Track account performance metrics and drive improvements

Requirements:
• 3–5 years in account management or customer-driven roles
• Strong aptitude for building post-sales relationships
• Demonstrated negotiating and consultative skills
• Exceptional communication and problem-solving abilities
• Highly organized with a focus on customer experience

Make a significant impact on client success and business growth with your knowledge and experience at OpenText.
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📌 Strategic Customer Manager at OpenText (Ontario)
🏢 opentext
📍 Ontario