Senior HR Analyst, ServiceNow
Are you passionate about transforming HR service delivery and enhancing the employee experience? Do you thrive on turning complex business needs into seamless, efficient processes?

We’re seeking a forward‑thinking professional to support our HR ServiceNow transformation and drive meaningful change across our organization. If so, you will be joining a team committed to addressing the great challenges of our time – equity, sustainability, rebuilding the economy, and delivering a great polytechnic education that combines rigorous academics with practical training.

Shape the Future with Us
As the Senior HR Analyst, ServiceNow, you’ll play a key role in advancing the future of HR service delivery at Seneca. Working at the intersection of HR, technology, and employee experience, you’ll design, configure, and enhance ServiceNow HRSD solutions that align with evolving business needs. Through your expertise in workflows, access management, integrations, testing, and system improvements, you’ll help ensure the platform remains secure, reliable, scalable, and focused on delivering efficient, user‑centered HR services.

Your Impact Matters
You will bring leadership and expertise across HR systems, analytics, and service delivery:

Lead the design, configuration and development of ServiceNow HRSD components, including HR services, record producers, catalogue items, lifecycle events, case templates, assignments rules, SLAs, forms, fields and notifications, aligned with business priorities

Build and maintain automation using ServiceNow tools such as Flow Designer, business rules, UI policies, client scripts,



and approval workflows.

Act as a subject matter expert in HR systems, supporting full lifecycle activities including discovery, configuration, testing, and post‑implementation support

Maintain and optimize HR technology platforms, ensuring data integrity, quality assurance, and reliable system performance

Develop complex reports and dashboards, translating data into actionable insights for HR and business leaders

Partner with HR, IT, and business stakeholders to gather requirements and deliver scalable system enhancements

Support system integrations, troubleshooting risks and resolving issues across platforms such as PeopleSoft and ServiceNow

Lead system updates, change control processes, and automation initiatives to improve efficiency and service delivery

Conduct root cause analysis and drive continuous improvement to address employee and system issues

Stay informed on emerging HR technologies and industry best practices to enhance service delivery capabilities

What You Bring to Seneca

Post‑secondary diploma or degree in Human Resources, Information Technology, Business Administration, or a related field (or equivalent combination of education and experience)

Minimum 2+ years of experience in HR systems, HR technology,



or related environments

Hands‑on experience configuring and supporting ServiceNow HRSD in a production environment

Robust experience in HR system configuration, testing, reporting, and system enhancement

Knowledge of data validation, reconciliation, and integrations across HR platforms (e.g., PeopleSoft)

Ability to design and implement automated processes and reporting solutions

Experience supporting end‑to‑end system lifecycle activities (design, build, test, deploy, support)

Strong analytical skills with the ability to translate business needs into technical solutions

Excellent collaboration and communication skills to work across HR, IT, and leadership stakeholders

Proven ability to manage multiple priorities in a fast‑paced, evolving environment

Commitment to continuous improvement and innovation in HR service delivery

Exposure to change management, system transformation, or large‑scale HR implementations

ServiceNow HRSD certification or equivalent experience is considered an asset

Experience in post‑secondary, public sector, or unionized environments is considered an asset

Join Our Team
Joining Seneca as a Senior HR Analyst, ServiceNow means more than delivering systems—it means shaping how employees experience HR services every day. You’ll contribute to meaningful, institution‑wide transformation while working with a collaborative and forward‑thinking team. If you’re ready to drive innovation, optimize HR technology, and make a lasting impact—we want to hear from you.

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📌 Senior Analyst, HR Service Delivery (Ontario)
🏢 Seneca College
📍 Ontario