Company Overview

Unicity is dedicated to developing creative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.

Key Responsibilities:
Provide accurate information about products and services to customers, addressing and resolving any issues.
Manage and maintain customer accounts with up-to-date information.
Resolve product or service complaints by identifying issues, determining causes, selecting the best solutions,



and ensuring follow-up for resolution.
Process and fulfill customer orders, including overnight order batches.
Support team efforts to meet departmental goals and KPIs.

Qualifications:
Minimum of 1 year of customer service experience.
Solid knowledge of the local market.
Excellent communication, problem-solving, and decision-making skills.
Ability to meet and adhere to KPI standards.
Proficient in data analysis and interpretation.
Robust multitasking skills with the ability to foster positive working relationships.

📌 In Person Customer Service Agent Mississauga
🏢 Unicity USA
📍 Mississauga