An Assistant General Manager is responsible for the daily execution of the Mission Statement which includes providing First Class Service to every customer while partnering with the General Manager to ensure consistent and timely execution of company policies and procedures. An Assistant General Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas.

Service

Promptly resolve all customer service and associate issues in accordance with our Core Values

Exceed First Class Service standards and behavior with every customer, business partners and peers

Treat customers and peers in accordance with the core values of the company

Operations

Ensure store merchandising standards are consistently executed per the company guidelines

Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards

Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L; results and formulating action plans as needed

Leadership/People

Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events

Build robust business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication

Monitor and address performance issues in a timely manner while providing on-going coaching and counseling





Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews

Other duties as assigned

Job Qualifications
Education

Bachelor’s degree and high school diploma or equivalency required

Experience

Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment

Other Knowledge, Skills, Abilities or Certifications

Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates

Exceptional customer service skills and an ability to communicate effectively using the English language

Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously

Proficiency required in reading, writing, mathematics, cash handling/reporting; proficiency required in Microsoft Office

Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements

Standing for long periods of time and the ability to work in environments with varying temperatures

Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Occasional travel may be required based on the needs of the business

ParadiesLagardère is an equal opportunity employer. We are committed to diversity, inclusion, and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability, or any other protected status. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

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📌 Assistant Manager (Alberta)
🏢 Paradies Na
📍 Alberta