The Opportunity
Leads and provides technical expertise on complex claims, coaches and supports claims staff, ensures compliance with claims standards, and partners with stakeholders to drive effective claims management and development.

What to Expect

Provide ongoing coaching and instructions in the investigation/adjustment of large and complex claims

Direct handling of large or complex claims

Reviewing risks and exposures on large and complex losses and provide technical leadership to claims personnel

Provide feedback and guidance to Team Leaders regarding the claims staff's performance

Provide technical support to the Line Managers

Liaising with Underwriting online-specific technical matters

Work with Claims Representatives to set and maintain accurate reserves

Ensuring corporate claims standards, policies and procedures are adhered to

Overseeing and undertaking file reviews and audits, completing reports, outlining findings and assisting with corporate audits

Assist Team Leaders with staff development by participating and developing action plans to resolve litigation files

Liaise with Claims Technical Advisors on matters relating to line-specific policies,



procedures and standards

Provide relevant updates for industry, legal and corporate developments to the region through in-house seminars and/or communications

What You Bring

Completed university degree or college diploma or CIP designation

Minimum 5 years of experience in accident perks and dealing with large losses and complex claims and a similar length of experience managing claims through the dispute resolution process

An understanding of the Statutory Accident Benefits Schedule

Good oral and written communications skills, influencing and coaching abilities

Prior supervisory level experience and the ability to provide technical guidance to team members would be a strong asset

Professional, friendly and courteous in all interactions - whether with customers or co‑workers

Performs well in a busy operation and remains calm under pressure

Able to make sound decisions in a timely manner, at times with limited information

Team player adaptable to a changing environment

Salary Range: $88,000- $138,000

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📌 Sr Claims Technical Advisor, Accident Benefits (Ontario)
🏢 Definity Financial
📍 Ontario