Position Information

Department: YMFC-CA

Location: 480 Gordon Baker Road (Hybrid)

Status: Full Time

Reports to: Manager, Asset Performance

Summary of Responsibilities
The Primary focus for the Team Lead – Administration role is to ensure all of the administration tasks within the YFS Canada operation are handled in a timely and accurate manner. This player / coach role will have one direct report and will be key in supporting the Customer Service & Collections teams with execution of the following tasks: payment processing (cheques, online banking, credit card payments, refunds), payout letters, lien discharges & renewals, collections letters (all stages), loan renewals (restructuring / activation), remarketing / recovery (title documentation, post auction LMS updates, court documentation); processing insolvency documents.

Other duties will be assigned on an as needed basis.

Key Duties & Responsibilities

Provide a high level of service to Collections & Customer Service teams to ensure our end customers & dealers receive the best-in-class experience on their transactions with YFS

Act as a player / coach – achieve department SLA’s on all key responsibilities while mentoring 1 direct report (30%)

Maintain regular communication with YMCA shared services (accounting) certifying accurate & productive processing / reconciliation of transactions relating to customer accounts

Prepare administration reports, presentations, and summaries; maintain accurate & up-to-date records databases; ensure proper filing and documentation of critical organizational information for both customer service and collections.

Participate in special projects as required.

Conduct team meetings as required.

Experience Requirements





Degree/Diploma: Diploma

Program of Study: General

Years of Experience: 3-5 years

Type of Experience: Supervisory role within a call center environment

Skills and Abilities

Superior organizational skills

Effective coaching/mentoring skills

Team player

High attention to detail

Strong written and verbal communication skills

Ability to handle multiple responsibilities in a fast-paced environment

Fully bilingual (French and English) is mandatory

Expected Salary Range
$60,000 - $75,000 per annum (base salary). Final compensation will be determined based on the candidate’s skills, experience, qualifications, and internal equity.

Benefits

100% employer‑paid health and dental benefits

Employee assistance program

Corporate bonus incentive + sales bonus (for applicable roles)

RRSP with employer DPSP match (up to 5% of base salary)

Employee‑paid STD, LTD, and life/dependent insurance

Parental/maternal leave top‑up programs

Product experience/engagement events

Employee recognition program (Accelerate Together)

Educational assistance

Employee product purchase and rental program perks

Kando‑driven corporate culture, recognized as a top GTA employer

Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process, including applicant screening, assessment, or selection. All AI‑assisted activities are overseen by our recruitment team to ensure fairness, equity, and transparency.

Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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📌 Bilingual Team Lead, Administration (Ontario)
🏢 YAMAHA MOTOR CANADA
📍 Ontario