Service Delivery Systems & Integration Lead (Contract)
Aunt Leah’s Place is a non‑profit organization that helps prevent youth from foster care from becoming homeless and vulnerable mothers from losing custody of their children. To support them on their journey to self‑sufficiency, we provide housing, life‑skills, education and employment services.

Term
12–18 months (milestone‑based contract); Full‑Time 37.5 hrs per week, Monday – Friday

Location
Hybrid (Metro Vancouver); primarily at Aunt Leah’s 816‑20th Street, New Westminster office, with regular visits to Aunt Leah’s Vancouver office and other sites.

Reports to
Executive Director

Requirements

Satisfactory Criminal Record Check (including vulnerable persons)

Adheres to the Society’s Code of Ethics

What You’ll Do

Develop an organization‑wide service delivery framework

Align programs across housing, employment, education, and life‑skills supports

Standardize documentation, policies, and supervision structures

Design systems to support recent and existing housing developments

Integrate metrics, quality assurance, and continuous improvement practices

Support implementation and embed systems across teams

Assess leadership structure and provide recommendations for long‑term sustainability

What You’ll Deliver

Service delivery framework and cross‑program pathways





Documentation and SOP standardization

CARF‑aligned accountability and compliance systems

KPI dashboards and quality improvement processes

Housing service model readiness tools

Organizational structure assessment and recommendations

Who This Role Is For

Has leadership experience in nonprofit service delivery systems, housing, or social services

Is skilled in organizational design, systems integration, and implementation

Has experience with accreditation frameworks (CARF or similar)

Can move between strategy and execution

Is comfortable working without formal authority and influencing across teams

Has strong facilitation, documentation, and project leadership skills

Contract Structure

Phase 1 (4 months): Assessment & CARF Integration – $30,000

Phase 2 (6 months): Systems Build & Documentation – $45,000

How to Apply

Resume or CV

Brief statement of interest outlining relevant experience

Examples of similar systems, frameworks, or organizational work (if available)

We strongly encourage applications from individuals of all gender identities and expressions, sexual orientations, visible minorities, Indigenous persons, and persons with disabilities who are interested in supporting our mission and mandate.

Position closed as of Tuesday, July 21.

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📌 Service Delivery Systems & Integration Lead (British Columbia)
🏢 Workinnonprofits
📍 British Columbia