Join our Customer Experience team as a Customer Support Representative, delivering exceptional support through live chat. Help users navigate the myHSA platform with timely, accurate information. This hybrid role is vital for ensuring smooth interactions for employees, plan administrators, and advisors.

You will handle transactional support, troubleshoot issues, and provide a positive experience without phone calls. Your communication skills and professionalism will shine as you engage with users every day. Key Responsibilities:
Respond to inquiries via Intercom chat and email
Assist users with platform navigation and perk questions
Maintain professionalism and quick support standards
Flag issues for internal teams and escalate when needed
Stay updated on platform changes and FAQs Requirements:
1–3 years in customer service or support
Solid written communication, friendly tone
Detail-oriented with organizational skills
Familiar with chat-based support tools
Cooperative mindset across teams Provide exceptional support through live chat while growing within our supportive team.

📌 Hybrid Customer Support Representative Calgary
🏢 Getmyhsa
📍 Calgary