UX Designer –

- Intermediate | RQ11395

Job Overview The Ministry of Public and Business Service Delivery and Procurement is seeking an experienced Intermediate UX Designer to create intuitive, accessible, responsive, and user-centered digital experiences.

The ideal candidate will have hands-on experience with UX/UI design, user research, usability testing, wireframing, prototyping, mobile-first design, responsive design, Figma, and Agile/Scrum methodologies.

Experience with Service Design frameworks, established design systems, and public-sector projects will be highly valued.

Role Snapshot

Position Details Information Job Title RQ11395 –

- UX Designer –
- Intermediate Client Ministry of Public and Business Service Delivery and Procurement Work Location Toronto, Ontario Work Arrangement Onsite Start Date August 10, 2026 End Date March 31, 2027 Business Days 162 Hours 7.25 hours/day Extension Probable after initial mandate Security Clearance No Clearance Required

Must-Have Qualifications

- Extensive experience applying UX design best practices to create effective digital solutions.
- Strong understanding of mobile-first and responsive design.
- Ability to efficiently iterate designs based on user feedback and testing.
- 3+ years of relevant experience participating in complex projects/products of varying sizes.
- Experience working within user-centered design processes and Agile/Scrum methodologies.
- Hands-on experience with Figma.
- Expertise with UX/UI and prototyping tools such as:
- Figma
- Justinmind
- InVision
- Sketch
- Adobe Creative Cloud
- Axure
- Zeplin

- Strong understanding of web technologies

- HTML5, CSS3, JavaScript, React, Angular, and NodeJS are an asset.
- Strong communication and presentation skills with the ability to lead meetings and present to stakeholders.
- Prior experience with Service Design frameworks and established design systems.

Key Responsibilities UX &
- Interface Design

- Create effective, user-friendly, visually appealing interfaces.
- Design overall product functionality to deliver an excellent user experience.
- Iterate designs based on user testing and feedback.
- Design interfaces for web, mobile, digital displays, publications, media, and other creative requirements.
- Apply a user-centered design approach throughout the product lifecycle.
- Rapidly test, evaluate, and refine design solutions.





User Research &
- Discovery

- Plan and conduct user research, interviews, and surveys.
- Translate research findings into:
- Sitemaps
- User flows
- Customer journey maps
- User journey maps
- Wireframes
- Mockups
- Prototypes

- Facilitate user research and usability testing activities.
- Develop user interview topic maps and interview scripts.
- Analyze and synthesize research observations.
- Prepare user research findings and recommendations.
- Gather user feedback and use insights to improve existing interfaces.

Product &
- Service Design

- Facilitate product vision through research, ideation, sketching, prototyping, and user testing.
- Identify design challenges and develop effective, elegant solutions.
- Make strategic UX and design decisions related to core and emerging product features.
- Design experiences optimized for a wide range of devices and interfaces.
- Apply Service Design principles throughout discovery and delivery.
- Contribute to established design systems and ensure consistency across digital products.

Experience &

- Skill Set Requirements

User Experience Design – 40%

- Extensive experience with UX design best practices.
- Strong knowledge of mobile-first and responsive design.
- 3+ years of experience working on complex products/projects.
- Experience aligning design activities with project plans, UX best practices, and Agile/Scrum processes.
- Degree or diploma in Graphic Design is an asset.
- Degree/certification in Usability, Human-Computer Interaction, or Technical Writing is an asset.
- Experience facilitating user research and usability testing.
- Accessibility compliance testing experience is an asset.
- Ability to produce research deliverables including:
- User Interview Topic Maps
- User Interview Scripts
- User Interview Synthesis
- User Research Findings Reports

Relationship Management – 20%
- Solid communication and mediation skills when working with business teams and project stakeholders.




- Ability to ensure projects/products progress according to schedule.
- Experience developing strategies to overcome resistance to change.
- Experience supporting change throughout Discovery, Alpha, Beta, Live, or similar delivery stages.
- Experience working within balanced Agile teams consisting of:
- Product Owners
- UX Designers
- Developers

- Strong stakeholder engagement and collaboration skills.

Technical Skills – 30%
- Strong proficiency with UX/UI design and prototyping tools, including:
- Figma
- Justinmind
- InVision
- Sketch
- Adobe Creative Cloud
- Axure
- Zeplin

- Knowledge of HTML5 and CSS3.
- Knowledge of JavaScript is an asset.
- Exposure to React, Angular, or NodeJS is an asset.
- Familiarity with Azure DevOps is an asset.
- Thorough understanding of web development technology limitations and appropriate application.

Soft Skills – 10%
- Excellent ability to communicate design processes, concepts, ideas, and solutions clearly.
- Strong presentation, verbal, and written communication skills.
- Excellent interpersonal and negotiation skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to collaborate closely with distributed teams and stakeholders.
- Comfortable presenting design solutions for review and approval.
- Ability to manage competing priorities and meet project deadlines.
- Strong client relationship management skills.

Nice-to-Have Qualifications

- Previous Ontario Public Service (OPS) or public-sector experience.
- Knowledge of DABL (Discovery, Alpha, Beta, Live) or similar digital delivery frameworks.
- Experience with accessibility compliance and inclusive design.
- Experience working with established design systems and Service Design frameworks.

Ideal Candidate Profile The ideal candidate is an Intermediate UX Designer with 3+ years of experience delivering user-centered digital products in complex Agile environments. The candidate should be highly proficient in Figma and UX research/prototyping, with strong capabilities in responsive/mobile-first design, usability testing, stakeholder engagement, and design iteration. Public-sector experience, DABL methodology, accessibility testing, and knowledge of modern front-end technologies will provide an additional advantage.

📌 UX Designer - Intermediate (Toronto)
🏢 S M Software Solutions
📍 Toronto