OVERVIEW

The Sales & Admissions Advisor is a front-line, target-driven individual contributor role responsible for converting inbound parent inquiries into confirmed enrollments across assigned Fueling Brains Academies. The role owns the full lead-to-enrollment journey — first response, structured follow-up, family engagement, and registration completion — working in close partnership with Centre Directors, Marketing, and Billing. This role is directly accountable for conversion outcomes and enrollment targets, with on-campus family engagement as a core part of the job.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Lead & Pipeline Ownership

- Own and drive inbound parent leads from first contact through to enrollment confirmation
- Maintain accurate, up-to-date lead records in the CRM at every pipeline stage
- Ensure timely, structured follow-up on all inquiries in line with defined response-time targets
- Proactively re-engage inactive or aging leads to recover at-risk opportunities
- Identify barriers to conversion and escalate systemic issues to leadership

Enrollment & Registration Conversion
- Guide parents through program selection, registration steps, and required documentation
- Coordinate with Centre Directors on program placement, seat availability, and confirmed start dates
- Ensure registration records are complete, accurate, and compliant before handoff to centre operations
- Track and report on conversion rate, time-to-enroll, and drop-off points across the funnel

Family Engagement & On-Campus Support
- Conduct or support in-person centre tours, open houses, and onboarding sessions




- Provide in-person and virtual consultations to address parent questions and concerns
- Represent the Fueling Brains brand consistently across all family touchpoints
- On-campus support is scheduled in advance and directed by management based on business needs.

Waitlist & Capacity Awareness
- Maintain visibility of waitlists and available capacity by centre and program
- Match parent demand to available capacity to maximize conversion and space utilization
- Flag capacity constraints or growth opportunities to leadership

Marketing Collaboration

- Provide feedback to Marketing on lead quality and campaign effectiveness
- Align messaging and offers with active promotions, timelines, and eligibility criteria

Reporting

- Maintain regular reporting on pipeline activity, conversion rates, and follow-up timelines
- Share insights and recommendations with leadership to improve conversion outcomes

REQUIRED SKILLS & QUALIFICATIONS:

Education

- Post-secondary education in Business, Sales, Marketing, Communications, or a related field
- Equivalent combination of education and relevant experience may be considered

Experience

- 3+ years of experience in sales, admissions, enrollment, or a customer-facing target-driven role




- Demonstrated track record of meeting or exceeding conversion/enrollment targets
- Experience using CRM systems to manage a sales or enrollment pipeline
- Experience in childcare, education, or service-based environments is an asset

Key Skills

- Solid persuasive communication and relationship-building skills
- Consultative selling and objection-handling ability
- Target-driven, results-oriented, and comfortable being measured on conversion outcomes
- Highly organized with strong follow-through on a high volume of leads
- Comfortable with in-person family engagement, tours, and public-facing interaction
- Ability to collaborate across teams (Centre Directors, Marketing, Billing) without direct authority
- Adaptability in a fast-paced, evolving organizational setting

WORK ENVIRONMENT REQUIREMENTS

- Hybrid work model with regular in-office and on-campus presence required
- Ability to travel and support across multiple assigned centres in Alberta, BC, and Saskatchewan
- Standard working hours aligned with business needs, with flexibility during peak enrollment periods
- Ability to manage periods of high volume and time-sensitive work

ADDITIONAL REQUIREMENTS

- Ability to maintain confidentiality and handle sensitive family information appropriately
- Commitment to delivering a high-quality experience for families and internal stakeholders
- Willingness to take on additional responsibilities as required to support business needs
- Alignment with the organization's values, standards, and commitment to excellence in early childhood education

📌 Sales & Admissions Advisor - Canada (Alberta)
🏢 Fueling Brains u0026 FB Academies
📍 Alberta