Position Overview

We are seeking a Casual/Part time Front Desk Agent to join our team. The ideal candidate should be mature, outgoing and well rounded individual with excellent communication skills, be detail-oriented, and provide exceptional customer service.

Core responsibilities will include but are not limited to the following:
Greet and welcome guests in a friendly and professional manner
Answer phone calls and emails, directing them appropriately
Schedule appointments and maintain calendars
looking up parts for customer inquiries
in-store retail sales
basic cleaning/sanitizing of the office and retail area
customer deliveries and some field work with other staff when required

Requirements
must be able to work as a team and follow directions from senior staff members (asking questions when needed is encouraged!) with the ability to work alone.
Proficient in proofreading and maintaining accuracy in written communication.
Strong phone etiquette skills with the ability to handle inquiries effectively
Ability to computerize information accurately and efficiently




Prior experience in customer service or as a receptionist is a plus
Knowledge of clerical procedures and office management systems
Detail oriented with excellent organizational skills to manage multiple tasks effectively
Able to handle the ebb and flow of slower and busy times without disruption in work quality. - must be fluent in English.
must have a valid driver's license with own vehicle as transit is limited.
a good working knowledge of Gmail/calendar
intermediate computer skills
basic knowledge of hot tubs is an asset but not required as full training is provided.

Opportunity to earn commission on sales and also the chance to increase base wages pending performance reviews. Job Types: Part time, Casual

Pay: From $15.00 per hour

Advantages
Casual dress
Dental care
Extended health care
Vision care

Language:
English (required)

Licence/Certification:
Driving Licence (required)

Willingness to travel:
25% (required)

Work Location: In person

📌 Front Desk Agent Calgary
🏢 Western Tub and Pool
📍 Calgary