Guest Services & Reservations Agent - Part-time

Bayview Wildwood Resort — Port Stanton, ON

Bayview Wildwood Resort, a historic lakeside resort on Sparrow Lake and part of the Ascend Collection by Choice Hotels, is seeking a skilled and customer-focused Guest Services & Reservations Agent to join our Front Office team.

Start date: September 2026

Why Join Us!
Lakefront work workplace
Resort and Choice Hotels discounts
Three daily meals provided
Potential on-site accommodation (subject to availability)
Uniforms provided
Staff refreshments
Comprehensive paid training

Eligible team members may also receive:
Vacation and bereavement leave
Extended health benefits (life, disability, dental, vision, EAP)
Group RRSP with employer matching

This is a unionized position represented by Unifor Local 1411. Wages and working conditions are governed by a collective agreement.

Position Summary

Provide exceptional guest service while supporting front desk, reservations, billing, and cashiering operations in a rapid-paced resort environment.

Key Responsibilities
Greet and assist guests professionally
Complete guest check-ins and check-outs
Process reservations by phone, email, and online systems
Provide concierge-style guest support




Handle guest concerns and complaints professionally
Process guest payments and support in-market cashing out of guests
Balance cash, complete cashier and revenue reports
Upsell resort services and packages
Maintain accurate guest and reservation records
Support administrative and team duties as required

Qualifications
High School Diploma or equivalent
Minimum 2 years of hotel, resort, or customer service experience
Strong communication and customer service skills
Basic math and cash-handling experience
Computer proficiency
Ability to multitask and work independently and in a team

Physical & Work Requirements
Ability to sit and work at a computer for extended periods
Occasional lifting, bending, and filing
Ability to work in a fast-paced, customer-facing setting

Accessibility & Equity

Bayview Wildwood Resort is committed to an inclusive and barrier-free workplace in accordance with AODA and the Ontario Human Rights Code. Accommodation is available throughout the recruitment process. Email your resume to:

[email protected]

Pay: $19.60-$20.10 per hour

Experience
customer service: 1 year (preferred)

Work Location: In person

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