Job Summary

We are looking for a friendly, reliable team player to join our Guest Services team. Working from home or our office (your choice), you will help ensure our current and future guests are given a 5* experience. This position requires you to respond to callouts to assist guests if required (which is rare!) using your own vehicle (compensated) or a company vehicle, and to answer after hours calls (phone provided) as needed. Phone calls after hours of work are compensated accordingly.

Duties
Respond to guest enquiries via phone, email and booking platforms.
Send quotes and manage bookings as required.
Handle day-to-day admin tasks associated with guest stays, including lock management, communicating with building management, and assigning maintenance.
Support guests and resolve issues promptly and professionally.
Arrange emergency services (eg. plumbing) as needed.
Respond to callouts during working hours to assist guests.

Qualifications
Solid communication skills and attention to detail.
Excellent English, written and spoken (minimum C1 level).
Experience in guest services, customer service or hospitality.




Legal to work in Canada.
Bow Valley resident with excellent knowledge of the local area.
Valid driver's license with a clean driving record.

Join us in creating joyful experiences for visitors of all ages! We need coverage 7 nights a week, so this will be a job shared position (4+3, 5+2 nights). A work vehicle is available, or personal vehicles will be compensated at prescribed Alberta per km rates. Phone is provided, or a monthly stipend if you prefer to use your own. Extended health perks with vision and dental available for staff working more than 24 hours per week, after a 3 month probation period. Pay: $21.00-$23.00 per hour

Perks
Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
Mileage reimbursement
Paid time off
Work from home

Experience:
Guest services: 1 year (preferred)

Language:
fluent English (required)

Licence/Certification:
Driving Licence (required)

Work Location: Hybrid remote in Canmore, AB T1W 2X2

📌 Guest Service Team Member Canmore
🏢 FairShare Vacation Rental Property Management
📍 Canmore