Contribute to Halton Region's digital services as a Service Desk Technician. Provide first-level support for hardware and software issues in a hybrid work workplace. Reporting to the Supervisor - Service Desk, this role involves delivering top-tier technical support to clients via phone, email, and in-person interactions.

You will troubleshoot a variety of hardware and software concerns and utilize Service Desk software to log, monitor, and escalate issues effectively. With a focus on Microsoft Office 365 Suite and corporate applications, your expertise will enhance operational efficiency throughout Halton Region. Key Responsibilities:
Provide technical support for software and hardware issues
Log and manage calls using HEAT Service Desk software




Troubleshoot Microsoft Office 365 and corporate applications
Remotely connect to PCs for issue resolution via SCCM
Support mobile hardware and related technologies Requirements:
Community college diploma in Computer Science Technology
Two years of service desk experience
Five years supporting hardware and software in networks
Knowledge of Windows 10, 11, Office 365, and HEAT
Understanding of Active Directory, Azure AD, and Microsoft Exchange Enhance Halton Region’s commitment to service through your IT skills and technical support expertise.

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