Remote – Canada | Full-Time Contractor | 6-Month Initial Contract | Immediate Start

About the Role

SD Marketing is looking for an experienced, client-facing Senior Account & Project Manager to join our team remotely from Canada.

This is a full-time contractor position beginning with an initial six-month contract, with the potential to extend into a long-term full-time contractor relationship based on performance, team fit, and business needs.

This is not an administrative project coordination role.

You will be responsible for managing a portfolio of client accounts, leading client communications and meetings, coordinating digital marketing projects across multiple internal teams, and ensuring client strategies translate into completed work.

You will primarily support clients enrolled in our Accelerated Marketing Program (AMP), a comprehensive digital marketing program designed specifically for companies in the security industry.

We are looking for someone who can quickly learn our processes, understand each client's strategy and scope, take ownership of their accounts, and keep work moving without requiring constant direction.

What You'll Be Doing

- Serve as the primary day-to-day point of contact for assigned client accounts.
- Lead recurring client meetings, project updates, and strategy conversations.
- Prepare for client meetings by understanding current project status, deliverables, performance updates, outstanding approvals, and next steps.
- Coordinate client deliverables, timelines, feedback, and approvals across internal teams.
- Work closely with strategists and specialists across SEO, paid advertising, social media, email marketing, content, website development, and other digital marketing services.
- Translate strategy and client priorities into clear action items for internal teams.
- Track project status and deadlines consistently and address blockers before they create unnecessary delays.
- Follow up with clients and internal team members to keep projects moving.
- Understand each client's contracted scope and help ensure work remains aligned with agreed-upon services.
- Set and manage expectations with both clients and internal teams.
- Address client questions, concerns, and challenges professionally and directly.
- Recognize when an issue can be resolved independently and when leadership involvement is required.
- Document meeting notes, decisions, approvals, action items, and important account information accurately in our systems.
- Identify risks, missed deadlines, communication gaps, and potential client concerns before they escalate.
- Bring solutions and recommendations to internal discussions rather than simply reporting problems.
- Manage multiple client accounts and competing priorities without allowing details or commitments to fall through the cracks.

What We're Looking For





We are looking for someone who combines strong client relationship management with disciplined project execution.

You should be comfortable taking ownership, making decisions, communicating directly with clients, and coordinating multiple people and priorities simultaneously.

The right candidate:

- Communicates confidently and professionally with clients.
- Is highly organized and dependable.
- Takes ownership of commitments and follows through.
- Can manage multiple active accounts or projects simultaneously.
- Knows how to prioritize when several things need attention at once.
- Does not wait to be told about every next step.
- Identifies problems early and takes initiative to solve them.
- Is comfortable holding both clients and internal teams accountable for deadlines and action items.
- Can adapt their communication style to different personalities.
- Is comfortable receiving direct, constructive feedback.
- Makes thoughtful decisions instead of guessing, stalling, or unnecessarily escalating issues.
- Understands that details, documentation, and consistent follow-up matter.
- Remains composed and professional during difficult client conversations.

Experience Requirements

Required:

- 3+ years of professional experience in account management, project management, customer success, client services, or a closely related client-facing role.
- Experience managing multiple external client accounts or projects simultaneously.
- Experience coordinating work across multiple internal departments or specialists.
- Strong professional written and spoken English.
- Experience leading client meetings through video conferencing.
- Experience using project management, CRM, or account management systems.
- Ability to work independently in a remote environment while maintaining consistent communication and accountability.

Strongly Preferred:

- Experience working for a marketing agency or other professional services company.
- Experience managing recurring or retainer-based client accounts.
- Familiarity with digital marketing services such as SEO, Google Ads/PPC, paid social media, organic social media, email marketing, website projects, content marketing, and lead generation.
- Experience working with U.S.-based clients.
- Experience managing projects where multiple specialists contribute to a single client strategy.

You do not need to personally execute SEO, advertising, web development, or other marketing services.



You do need to understand how to coordinate specialists, communicate clearly with clients, understand what has been promised, and ensure work progresses according to the strategy, scope, and deadlines.

About SD Marketing

Founded in 2011, SD Marketing is a digital marketing agency specializing in the security industry.

We have partnered with more than 300 security companies, including security dealers, integrators, guard and patrol companies, fire protection companies, manufacturers, and other security service providers.

Our clients rely on us for marketing strategies and services, including websites, SEO, paid advertising, social media, email marketing, content, lead generation, and ongoing strategy.

We work closely with our clients and believe strongly in clear communication, accountability, ownership, and delivering work that supports measurable business growth.

What We Provide for Your Success

- A structured onboarding and client management process.
- Defined client strategies, scopes, processes, and internal workflows.
- Access to project management tools, dashboards, reporting, and client documentation.
- Direct collaboration with experienced project management, strategy, marketing, and leadership team members.
- Ongoing feedback and coaching.
- The opportunity to work with established U.S.-based businesses across the security industry.
- Potential for a long-term contractor opportunity following the initial six-month engagement.

Schedule & Availability

This is a full-time remote contractor position.

Because you will regularly communicate with U.S.-based clients and team members, you must be available during the company's core U.S. business hours and comfortable participating in scheduled client and internal video meetings.

Reliable internet, a qualified remote working environment, and consistent availability during working hours are required.

This position begins as a six-month full-time contract with the potential for extension into a long-term full-time contractor relationship based on performance, team fit, and business needs.

Before You Apply

Please apply only if you:

- Meet the client-facing experience requirements outlined above.
- Are comfortable leading meetings and communicating directly with U.S.-based clients.
- Can work during the required U.S. business-hour overlap.
- Have experience managing multiple accounts, projects, priorities, deadlines, and stakeholders simultaneously.
- Are comfortable taking ownership and working independently without requiring constant direction.
- Are interested in a full time six-month contractor engagement with the possibility of continuing long-term.

We are hiring for an immediate start.

Qualified candidates selected to move forward will receive additional information regarding the next step in our interview process.

📌 Senior Account & Project Manager – Digital Marketing (Canada)
🏢 Security Dealer Marketing
📍 Canada