ABOUT USSiloam Mission is a Christian-based non-profit service organization for Manitobans who have experienced homelessness and who struggle with mental health issues, physical and cognitive disabilities, addictions, or trauma. Founded in 1987, the mission provides emergency shelter, meals and clothing, supportive housing, and a variety of healing, support, and recovery services to help people transform their own lives and reach their full potential.What matters to you?Being in a work culture that operates out of their core values of HEART (holistic, equity, altruism, relationships, and truth and reconciliation) - embracing diversity, promoting equality and inclusion. JOB SUMMARYSiloam Mission's Medical Transitional Care Unit (MTCU) is a 32-bed, time-limited transitional care facility supporting individuals experiencing homelessness who have medical needs that do not require hospitalization. The MTCU integrates housing, medical care, and social supports to improve health outcomes and support transitions to permanent housing.Guided by person-centered, strengths-based, and trauma-informed practice, and rooted in harm reduction and Housing First principles, the MTCU operates through a holistic and multidisciplinary approach.The Intake & Transition Worker is the primary point of contact for referrals and admissions to the MTCU and plays a key role in supporting resident transitions both into and out of the unit. This role coordinates intake, facilitates connections to the interdisciplinary care team and internal Siloam Mission programs. It also supports residents who exit the unit prior to securing housing to connect with appropriate community and housing supports. The Intake & Transition Worker does not hold an ongoing caseload, providing brief, time-limited casework support.KEY DUTIES & RESPONSIBILITIESIntake, Referral & Admissions CoordinationServe as the primary contact for MTCU referrals from hospital social work teams (including inpatient units and emergency departments), as well as community-based referral sourcesReceive, review, and triage referrals to assess eligibility, urgency, and appropriateness in collaboration with clinical and program leadershipCommunicate clearly and promptly with referral sources regarding admission decisions, waitlists, and next stepsCoordinate intake processes, including gathering relevant documentation, consent, background information, and verifying accuracy of informationFacilitate smooth admissions by preparing residents for entry into the unit and orienting them to the MTCU environment, expectations, and supportsResident Transition & Early EngagementSupport newly admitted residents to connect with the interdisciplinary care teamProvide early engagement, orientation, and brief support to help residents understand available services and begin goal-settingIdentify immediate needs and risks during intake and transition periods, escalating concerns to appropriate clinical or supervisory staffSupport continuity of care during transitions into the unit from hospital or community settingsTransition Planning & Exit SupportSupport residents who leave the MTCU prior to securing permanent housing by connecting them with appropriate housing, medical, and community-based supports in collaboration with the case workerProvide short-term transition planning, referrals, and system navigation to reduce gaps in care and housing pathwaysCoordinate with internal teams and external partners to support continuity during planned or unplanned exitsInternal Systems Navigation & CollaborationAct as a key connector between the MTCU and other Siloam Mission programs and services,



supporting referrals and warm handoffs within the organizationMaintain strong working relationships with hospital social workers, community agencies, housing providers, and internal stakeholdersParticipate in interdisciplinary team meetings, care conferences, and program planning discussions as requiredShare relevant resident information explicitly in accordance with consent, privacy legislation, and organizational policiesBrief Casework, Harm Reduction & Crisis Response Provide brief, time-limited casework support as neededOffer harm reduction education and support aligned with resident readiness and organizational practiceIdentify and respond to mental health crises or safety concerns in collaboration with clinical staff and external crisis servicesUtilize trauma-informed, de-escalation, and non-punitive approaches when responding to distress or crisisRecognize personal limits and seek supervisory or clinical support as neededAdministrative & Program SupportComplete timely, accurate, and objective documentation related to intake, referrals, transitions, and resident interactionsMaintain electronic and paper records in accordance with departmental proceduresTrack and report intake, referral, and transition data as required for program monitoring and fundingAttend and participate in department and organizational meetings, training, and professional developmentSupport leadership to improve operational policies and proceduresPerform other related duties as assignedEDUCATION & EXPERIENCECompletion of a diploma/degree in a health or human service field e.G. social work, psychology; a combination of education and experience may be consideredCertification in or demonstrated knowledge of NVCI (Nonviolent Crisis Intervention), ASIST (Applied Suicide Intervention Skills Training), CPR/First Aid, Mental Health First Aid (MHFA)Experience working with individuals experiencing homelessness, complex health needs, mental health challenges, and/or substance useDemonstrated experience in intake, assessment, system navigation, or care coordinationFamiliarity with hospital discharge planning, community referrals, and housing pathways is an assetTraining or experience in trauma-informed care, harm reduction, crisis response, Motivational Interviewing, or related approaches is an assetValid Class 5F driver's license, acceptable driver's abstract, and reliable vehicle requiredLived experience an assetKNOWLEDGE/SKILLS/BEHAVIORSStrong knowledge of community resources related to homelessness, poverty, health, mental health, and substance useKnowledge of community and housing resources and referral pathwaysDemonstrated commitment to harm reduction, trauma-informed, anti-oppressive, anti-racist, and culturally safe practicesUnderstanding of Indigenous history, colonization and its impacts on Indigenous peoplesExceptional interpersonal, verbal and written communication skillsOutstanding relationship-building skills and strong active listening abilities to effectively understand and respond to client needsStrong de-escalation, mediation, critical thinking, and problem-solving abilitiesOutstanding attention to detail, organizational and time management skillsSkilled at prioritizing and multitaskingExceptional documentation skillsHigh level of integrity,



confidentiality, and accountabilityHighly developed understanding of and proven ability to communicate appropriate professional boundariesAbility to collaborate and coordinate effectively with multiple departments and functions to support client-centered outcomesAbility to work effectively in high-change change environments with patience and resilienceDemonstrated ability to analyze and measure system performance and commitment to continuous improvementProficiency in Microsoft Office (Word, Excel, Outlook)RELATIONSHIPBuilding professional and respectful relationships with residentsCollaborate closely with MTCU interdisciplinary team membersWork in partnership with hospital social work teams, community agencies, and housing providersLiaise with internal Siloam Mission programs to support coordinated care and service accessWORKING CONDITION Hours of Work: 10:30 a.M. – 9:00 p.M. rotational schedule (4 days on, 4 days off) averaging 80 hours biweeklyMay be required to transport residents to appointments or services in personal vehicleWork may involve exposure to substance use, mental health crises, medical needs, and emotionally demanding situationsHazardous conditions could potentially include unpredictable or risky behaviours from community membersWORKPLACE SAFETY AND HEALTH The incumbent contributes to making the organization safe for clients and staff and recognizes the importance of reporting unsafe situations and participating in follow-up reviews as a learning opportunity.Provides a safe environment by ensuring adherence to Workplace Safety and Health Regulations and Policies, Infection Control Guidelines, WHMIS and Safe Work ProceduresImmediately investigates and recommends corrective action on any unsafe acts, work conditions, incidents, near misses, injuries or illnessesDemonstrates understanding of role and responsibilities in fire prevention and disaster preparedness and participates in safety and health training programs including the facility's Fire, Disaster and Evacuation PlanSupports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services. Community Member safety is a standing item for all individual and departmental meetingsCONDITIONS OF EMPLOYMENT The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit The successful candidate must provide a satisfactory Adult Abuse Registry check. To obtain an Adult Abuse Registry application please visit: Province of Manitoba | Families | Adult and Child Abuse Registry )Siloam Mission Inc. promotes Employment Equity and is strongly committed to building a skilled and diverse workforce reflective of Canadian society. Therefore, we encourage candidates to voluntarily self-identify on their application if they are members of the underrepresented groups (women, Indigenous persons, a person with a disability, or a visible minority).Salary: $53,321 - $72,140Siloam Mission offers a competitive compensation package, including comprehensive health and dental perks, a pension plan, paid time off, and additional wellness supports, as well as opportunities for professional growth and development. We follow a structured salary guide to ensure fair, equitable, and consistent compensation across our team, taking into

📌 Intake & Transition Worker - C$53,321 - C$72,140 A Year (Winnipeg)
🏢 Siloam Mission
📍 Winnipeg