Desktop Engineer

Required Skills & Experience

Core Desktop Technologies

- 8+ years of End User Computing (EUC) and Desktop Support experience.
- Solid expertise supporting:

o Windows 10/11

o macOS o Microsoft 365

o Endpoint Computing Technologies o Virtual Desktop Infrastructure (VDI)

Endpoint Management

- Microsoft Intune
- Microsoft Endpoint Manager
- SCCM/MECM
- Active Directory
- Entra ID (Azure AD)
- Group Policy Administration

Virtual Desktop Technologies

- Azure Virtual Desktop (AVD)
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Remote Desktop Services

Application Support

- Microsoft Office 365
- Outlook
- Teams
- VPN Clients
- Enterprise Business Applications
- Browser and Plugin Support

Infrastructure Knowledge

- Wi-Fi Connectivity
- LAN/WAN Fundamentals
- DNS and DHCP Basics
- Printing Services
- Authentication and Access Management
- Endpoint Security Controls





IT Service Management

- Incident Management
- Problem Management
- Request Fulfillment
- Knowledge Management
- Service Transition Support
- Change Management

Tools

- ServiceNow
- JIRA
- Microsoft Intune
- SCCM/MECM
- Active Directory
- PowerShell
- Microsoft 365 Admin Tools

Preferred Qualifications

- Experience supporting Banking and Financial Services environments.
- Expertise in large-scale desktop migrations and device refresh programs.
- Microsoft Modern Desktop Administrator certification.
- ITIL Foundation certification.
- Experience supporting global enterprise user communities.
- Knowledge of endpoint security and compliance requirements.

📌 Senior Desktop Support Engineer (Montreal)
🏢 BULL TECHNICAL SERVICES
📍 Montreal