Nella Toronto is looking for a highly motivated e-commerce customer service associate to join our small, rapidly growing e-commerce team for our North York location!

Responsibilities:
Assist customers with Online Chats, email and Phone calls
Provide quotation to customers with options available.
Answer phone calls and direct customers to the correct department or person.
Able to response to customers in a timely manner with quotations or response to inquiries.
Able to work independently and in a team.
Able to do multiple roles and be open to growth in other areas of e-commerce
Ability to assist customers with online inquiries/orders.

Requirements:
Must be fully vaccinated against COVID-19
Understanding of Shopify & FreshDesk is an asset.
Knowledge of Autoquotes is an asset
Must have excellent skilled English skills,



both written and interpersonal.
Amazing customer service skills
Proficient with Excel and Google Sheets.
Quick learner and self-starter.
Organized, able to multi-task and coordinate priorities.

Sound like you? Apply today! Job Type: Full time

Job Types: Permanent, Full-time

Pay: $18.00-$23.00 per hour

Advantages
On-site parking

Ability to commute/relocate:
Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:
Secondary School (preferred)

Experience:
Customer service: 1 year (preferred)

Work Location: In person

📌 E Commerce Customer Service Associate Toronto
🏢 Nella Food Equipment
📍 Toronto