Join Canada's Ombudsman for Banking Services and Investments as a full time Dynamics 365 Support Analyst in Toronto. Provide critical application support to enhance service delivery for financial consumers and firms. In this key role, you'll report to the Sr.

Manager of Information Technology and focus on supporting Dynamics CRM Customer Service, SharePoint Online, and Business Central. You will troubleshoot and resolve application incidents while ensuring that service requests are efficiently managed. This is an ideal position for someone looking to impact the operational excellence of a not-for-profit organization.

Key Responsibilities:
Provide application support for Dynamics CRM and SharePoint Online
Manage service requests and application-related incidents




Troubleshoot and resolve issues using incident management procedures
Document incidents and support knowledge management initiatives
Participate in annual Dynamics 365 upgrade cycles Requirements:
Minimum two years' experience in technical support
Intermediate knowledge of Dynamics CRM and Office 365
Understanding of data privacy and security principles
Robust analytical and problem-solving skills
Relevant IT certifications considered an asset Leverage your technical expertise to support OBSI's commitment to productive service for Canadian consumers.

📌 Dynamics 365 Support Analyst In Toronto
🏢 Ombudsman for Banking Services and Investments
📍 Toronto