Job summary The Customer Service Representative will be responsible for providing and maintaining a qualified standard of service to our customers by responding to inquiries in a courteous and helpful manner. He or she will assist the customers in determining their skilled needs when receiving or placing telephone calls.

Major Duties
Responding to inquiries from customers and sales personnel.
Determine the professional needs of customers when receiving or placing calls.
Upgrades telephone orders.
Introduces and promotes recent products during calls.
Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative.
Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch.
Performs other duties as assigned.

Job qualifications




High school diploma or any other relevant experience.
Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
Excellent verbal and written communication skills in English.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Mastering the Microsoft Office Suite.
Knowledge of the dental industry is an asset.
Knowledge of SAP software is an asset.

Job Types: Part-time, Permanent

Benefits
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Work Location: In person

📌 Customer Service Representative Edmonton
🏢 Patterson Dentaire / Dental Canada
📍 Edmonton