Job Summary:

We are seeking a detail-oriented and proactive individual to support the execution of administrative tasks related to dealer management, customer service, and quality control. This role plays a key part in ensuring smooth daily operations and delivering high-quality service to our partners and clients.

Key Responsibilities:

Customer Service Support:
Act as a primary point of contact for dealer and customer inquiries
Address and resolve service issues in a timely and professional manner
Monitor and follow up on open cases to ensure closure and satisfaction
Provide administrative support for escalations and complaint resolution

Qualifications:
Post-secondary education in Business Administration, Sales Operations, or related field preferred
1+ years of experience in administrative support, customer service, or sales operations




Familiarity with sales processes, CRM systems, and quality control procedures
Solid organizational skills and attention to detail
Proficient in MS Office Suite (Excel, Word, Outlook)
Excellent verbal and written communication skills
Ability to multitask and manage priorities in a fast-paced environment

Job Types: Full-time, Permanent Pay: $40,000.00-$50,000.00 per year

Perks
Dental care
Disability insurance
Extended health care
Adaptable schedule
Life insurance
On-site parking
Paid time off
Store discount

Language:
Mandarin (required)
Cantonese (required)

Work Location: In person

📌 Customer Support Specialist Markham
🏢 iTalkBB Canada
📍 Markham