Position Summary

This role requires hands-on technical depth in DocuSign administration, workflow design, and enterprise integrations, along with the ability to partner closely with business stakeholders, architecture teams, and vendors.

Key Responsibilities

- Own administration, configuration, and support of the DocuSign e-signature platform, including workflow/template management, integrations, and issue resolution.
- - Configure and support integrations with Malbek, Salesforce, and Workday, along with other enterprise systems requiring signature-triggered workflows.
- Build and maintain custom API integrations using DocuSign SDKs/REST APIs for automated document routing and signature workflows.
- Design workflow/template routing rules, bulk send configuration, and SSO/authentication integration.
- Configure audit trail and reporting for compliance requirements.
- Support environment upgrades, patching, and troubleshooting of production issues.
- Own day-to-day operational support and enhancements for the DocuSign platform supporting global business functions.
- Drive application lifecycle management, including roadmap input, risk mitigation, and compliance initiatives for the DocuSign platform.
- Partner with business stakeholders, architecture teams, and vendors to translate requirements into scalable DocuSign-based solutions.
- Monitor and report on KPIs, SLA compliance, and incident trends; lead root-cause analysis and continuous improvement efforts.
- Design and deliver automation initiatives using RPA, Microsoft Power Automate,



and Python to reduce manual effort and improve operational efficiency.
- Lead proactive support strategies to improve issue resolution timelines and reduce operational risk.
- Contribute technical and functional expertise to enterprise projects, ensuring on-time, in-scope, and quality delivery.
- Serve as a subject-matter expert and escalation point for production incidents and enhancement requests related to DocuSign.

Qualification

- 8+ years of progressive IT experience, including enterprise application support and delivery.
- Hands-on experience administering DocuSign, including workflow/template design, routing rules, and SSO/authentication integration.
- Experience building custom API integrations using DocuSign SDKs or REST APIs, including integrations with Malbek, Salesforce, Workday etc.
- Working knowledge of ITIL service management practices (incident, problem, release management).
- Experience with workflow automation tools (RPA, Microsoft Power Automate, Python) a plus.
- Solid stakeholder management and cross-functional collaboration skills across global, multi-region teams.
- Experience contributing to or managing project budgets and vendor relationships.

Core Competencies

- DocuSign platform administration & workflow design
- Enterprise API integrations (Malbek, Salesforce, Workday etc.)
- Technology strategy & application modernization
- Service operations & SLA governance
- Risk management & business continuity planning
- Stakeholder engagement & executive communication
- Critical thinking & decision-making
- Documentation & policy development

📌 Senior DocuSign Platform Engineer (Canada)
🏢 Accion Labs
📍 Canada