Lead the Customer Support team at PureFacts as a Manager, ensuring exceptional service and operational excellence. This role involves mentoring and developing team members while enhancing customer experiences across the portfolio. In this critical position, you will oversee daily support operations, manage escalations, and foster a customer-focused culture.

You’ll work closely with cross-functional teams, ensuring customers receive timely responses and proactive support. Your experience will play a crucial role in continuously improving team performance and support processes. Key Responsibilities:
Lead and develop a team of Customer Support Analysts
Monitor SLA performance and customer satisfaction metrics
Handle escalations effectively, ensuring resolution
Foster collaboration and knowledge sharing within the team
Oversee daily support operations and manage ticket queues Requirements:
5+ years supporting enterprise SaaS applications
3+ years leading technical support teams
Solid communication and organizational skills
Experience with customer escalations and SLAs
Analytical skills to drive operational improvements Drive customer satisfaction and operational efficiency in your role at PureFacts.

📌 Customer Support Manager At Purefacts Toronto
🏢 PureFacts Financial Solutions
📍 Toronto