Shape client success at Emburse as a Senior Customer Success Manager in Toronto. Leverage your expertise to drive account health, retention, and customer adoption in this hybrid role. As a Senior Customer Success Manager, you’ll oversee a diverse portfolio of enterprise clients.

Your focus will be on maximizing solution value and fostering long-term relationships with C-suite stakeholders. With 5+ years in customer success or the travel industry, you will provide strategic insights, educate clients, and troubleshoot high-impact issues seamlessly. Key Responsibilities:
Manage account health, retention, and expansion
Conduct executive business reviews with clients
Resolve critical customer issues and escalate when needed
Advocate for client needs with cross-functional teams
Track customer metrics and partner with support teams Requirements:
Bachelor's degree or equivalent experience
5+ years in customer success or travel industry
Solid knowledge of Salesforce and Microsoft Office
Excellent communication and organizational skills
Proficient in data reporting with Power BI and Confluence Drive customer success and engagement at Emburse while delivering exceptional service to a global client base.

📌 Customer Success Manager At Emburse Toronto
🏢 Emburse
📍 Toronto