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Digital Customer Marketing Specialist

We are seeking a detail-oriented and proactive marketing specialist to support the execution of our Digital Advocacy programs, with a focus on content management, data entry, and platform administration. This role is ideal for someone looking to gain hands-on experience in customer marketing and digital content operations.

What You'll Do:
Help execute two key customer programs – survey program, and peer review program.
Collaborate with cross functional team members to execute the projects, publish, edit content and activate the content
Work with, sales, customer success and marketing teams to drive reviews through various campaigns

Key Responsibilities
Content Upload & Management
Upload and tag customer quotes, testimonials, and case study content into advocacy platforms
Maintain internal folders and content libraries with accurate, up-to-date user evidence assets
Ensure stories are properly categorized by industry, product, persona, and region
Program Support & Administration
Assist with managing customer surveys and review campaigns
Monitor content submissions and help track customer approvals and legal clearances
Help maintain calendars, trackers, and dashboards for ongoing programs
Platform Operations




Support day-to-day operations of advocacy platforms
Generate reports on usage and performance of evidence content
Troubleshoot basic issues and coordinate with vendor support as needed
Cross-Functional Collaboration
Coordinate with internal teams (Customer Success, Marketing, Legal) to gather required information
Communicate with external vendors and agencies for content or creative needs

Help prepare internal updates or recaps on content status and delivery

What We Offer:
The opportunity to make a real impact by turning customer feedback into marketing success.
A fast-paced and energetic work workplace where you can learn and grow.
Be part of a team that is passionate about customer success.

Qualifications
Degree or certification in marketing, communications, or a related field.
Excellent project management and organizational skills.
Robust communication (English) and interpersonal skills.
Ability to work independently and as part of a team.
A can-do and problem-solving attitude
Highly organized with strong attention to detail
Comfortable with content management tools, spreadsheets, and digital platforms
Experience with (or willingness to learn) TechValidate and/or User Evidence

📌 Customer Marketing Specialist Waterloo
🏢 Radiant Systems Solutions
📍 Waterloo