Customer Service Representative – Lifemark Physiotherapy Scarborough Village

Permanent Full time

Location: Scarborough, Ontario

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on the satisfaction of being part of a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? Do you want to feel valued and have the support of our understanding Clinic Director? If so, come and join us at Lifemark Physiotherapy Scarborough Village , a Lifemark Health Group company, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better, and this is at the heart of everything we do. We are seeking a Customer Service Representative who shares this philosophy.

Qualifications & Core Competencies
High School Diploma, G.E.D. or equivalent
High degree of organizational and multi-tasking skills in a busy and fast-paced work setting
Required 1‑3 years experience performing a similar role
Excellent communication and interpersonal skills




Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset
Versatile and adaptable to change
Ability to hit the ground running with minimum supervision

Primary Responsibilities
Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
Coordinate a detailed and accurate intake of information on the patient’s first visit to the clinic and throughout their treatment plan
Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
Coordinate scheduling of patient appointments and maintain the patient’s medical record
Collect payment at time of service
Track coverage for all funding streams to ensure approval
Complete data entry and billing
Coordinate courier packages (inbound or outbound) and process incoming and outgoing email, mail and faxes
Provide administrative support to the Care Coordinator Manager and Clinic Director
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📌 Care Coordinator Toronto
🏢 Lifemark Health Group
📍 Toronto