Drive customer satisfaction with Propra as a Customer Success Associate. Focus on building relationships and ensuring clients achieve success with our creative property management solutions. As a key player in our startup, you will support customers to maximize value from Propra’s products.

Your role includes guiding clients through onboarding, providing exceptional support, and documenting resources for better usability. You’ll engage in metrics tracking to enhance customer experience and voice their needs within the company. Key Responsibilities:
Build and maintain long-lasting customer relationships
Provide exceptional customer support and case resolution
Lead onboarding processes with comprehensive training
Track customer satisfaction and retention metrics
Document bugs and collaborate with the tech team Requirements:
Experience in customer success or B2B SaaS
Solid relationship management skills
Familiarity with property management solutions
Ability to write help centre articles and documentation
Empathetic, adaptable, and a creative problem solver Become a vital part of our team, leveraging your skills to enhance customer experiences at Propra.

📌 Customer Success Associate At Propra Calgary (Canada)
🏢 Propra
📍 Canada