Join 360.Agency as a Client Success Manager, focusing on customer care and relationship building in the quick-paced automotive sector. Enhance client satisfaction and retention through strategic initiatives. You will be responsible for managing a portfolio of dealership clients, ensuring their satisfaction and addressing any risk signals.

Working closely alongside the Customer Success Manager and the Sales team, you will prioritize actions to create a sustainable customer experience. Organizational skills and a service-oriented mindset will be crucial for success in this role. Key Responsibilities:
Oversee client satisfaction and health monitoring
Address issues related to adoption and dissatisfaction




Collaborate with Sales and Support for resolution strategies
Identify opportunities for process and experience improvements
Maintain reports reflecting customer satisfaction and retention Requirements:
Experience in customer relationship management
Bilingual in French and English required
Solid analytical and problem-solving skills
Excellent interpersonal communication abilities
Organized, proactive, and capable of multitasking Make a meaningful impact on customer success at 360.Agency as part of a results-driven team.

📌 Client Success Manager Role At 360 Agency Montreal
🏢 360.Agency
📍 Montreal