Join Canada’s Ombudsman for Banking Services and Investments as a Bilingual Case Assessment Officer in Toronto. This hybrid role focuses on case intake and assessment for consumer inquiries. This full-time position requires robust intake and assessment skills within the financial services sector.

You will manage consumer complaints, ensuring skilled service in both French and English. With over two years of experience preferred, the role demands excellent customer service and robust organizational skills to assess cases accurately, preparing them for further investigation. Key Responsibilities:
Answer live calls and respond to email inquiries
Assess complaints to determine if they are within mandate




Write detailed case summaries and communication letters
Identify systemic issues and raise them to management
Collect and maintain accurate consumer data for cases Requirements:
Bilingual fluency in French and English
2+ years of experience in financial services preferred
Strong communication and interpersonal skills
High attention to detail and organizational abilities
Sound judgment and ethical standards Elevate your career with exceptional case assessment and bilingual communication skills at OBSI in Toronto.

📌 Bilingual Case Assessment Officer Toronto
🏢 Ombudsman for Banking Services and Investments
📍 Toronto