Drive customer success as a Bilingual Product Support Analyst at D2L, maximizing user engagement in a remote-enabled work workplace. Your analytical skills will be key in troubleshooting complex technical issues. D2L is seeking a bilingual analyst who will be the bridge between clients and our technical teams.

In this role, you will analyze problems, recommend effective solutions, and provide a world-class support experience in various educational segments. Robust communication skills and problem-solving abilities are essential to thrive as you engage with clients of varied technical expertise. Key Responsibilities:
Troubleshoot application issues via chat, phone, or email
Conduct thorough research for effective solutions




Replicate and resolve technical problems experienced by clients
Create and update support documentation as needed
Collaborate with various teams to diagnose root causes Requirements:
Fluency in English and Canadian French
Solid analytical and troubleshooting skills
Familiarity with SQL, web services, and client-server architectures
Experience in customer service roles
Bachelor’s degree in Computer Science or related field Utilize your bilingual skills and technical expertise to make a meaningful impact at D2L.

📌 Bilingual Application Support Analyst Atl Kitchener
🏢 D2L
📍 Kitchener