Accenture Song is looking for a Technical Lead skilled in CCaaS and agentic AI solutions in a rapid-paced digital environment. Oversee contact center modernization and provide innovative technical direction.This role demands a proactive Technical Lead with 7+ years in solution architecture and technical delivery. You'll guide CCaaS platforms and ensure secure, scalable implementations. Collaborating with cross-functional teams, you'll manage deployments from initial design through to realization while focusing on agentic AI workflows.Key Responsibilities:Shape technical architecture for CCaaS platformsLead CCaaS migration and modernization projectsDrive agentic AI technical designs and workflowsManage system integrations with enterprise technologiesOversee delivery standards and governance adherenceRequirements:7+ years in technical delivery and leadership rolesProven CCaaS transformation experiencesStrong background in cloud architectures and integrationsHands-on knowledge of agentic AI solutionsExcellent communication and stakeholder management skillsDrive impactful technical solutions and enhance customer experiences with Accenture Song as a Technical Lead.#J-18808-Ljbffr

📌 Rotating Equipment Engineer Hybrid Role (Calgary)
🏢 Accenture Song
📍 Calgary