Join Sophos as a Senior MDR Operations Analyst and contribute to operational improvement through data-driven insights. Focus on enhancing service delivery in the cybersecurity domain. In this critical role, you will analyze and translate operational data with a strong emphasis on improving customer experience.

Your expertise, spanning at least 5 years in Security Operations or MSSP environments, will guide your efforts in identifying operational gaps and metrics for success. You will work closely with SOC analysts, driving data-informed decisions that enhance service quality and efficiency. Key Responsibilities:

- Analyze workflows to uncover improvement opportunities
- Monitor key performance metrics for customer impact




- Collaborate across teams to understand service delivery drivers
- Revise policies and documentation related to the role
- Conduct detailed analyses of performance deviations Requirements:
- 5+ years in security-related operational roles
- Proficiency in data visualization tools like PowerBI
- Familiarity with applying AI in operational workflows
- Robust communicative skills tailored for diverse audiences
- Attention to detail with problem-solving capabilities Contribute to advancing cybersecurity operations, ensuring Sophos delivers unmatched service excellence.

📌 Senior MDR Operations Analyst Role (Mississauga)
🏢 Sophos
📍 Mississauga