Enhance customer satisfaction as a Customer Experience Specialist at Clarius. This hybrid role involves managing renewals and delivering real value to our members globally. At Clarius, you will report to the Manager of Customer Experience and focus on all Clarius membership renewals.

This role demands 3+ years in customer success or SaaS account management, where you'll own renewal processes, interact with high-value clients, and create upsell opportunities alongside sales. You'll advocate for process improvements and enhance retention metrics to maintain high support and membership rates. Key Responsibilities:
Own the renewal process from start to finish
Manage renewal conversations with customers and partners
Process customer quotes using Salesforce
Collaborate with Sales for goal alignment and upselling
Work with Finance for effective quote management Requirements:
3+ years in a SaaS customer-focused role
Comfortable communicating at all levels
Strong cross-functional collaboration skills
Quick learner in a agile workplace
Detail-oriented with a focus on processes Bring your customer-driven focus and thriving attitude to strengthen member relationships at Clarius.

📌 Clarius Customer Experience Specialist Vancouver (Canada)
🏢 Clarius Mobile Health
📍 Canada