Elevate your career with CGIC as a Claims Client Service Specialist in a hybrid work model. This role focuses on providing exceptional service and support to clients navigating their claims.

CGIC is seeking a full time Claims Client Service Specialist. You will handle incoming inquiries, assist in setting up claims, and guide clients through their loss scenarios. With a focus on exceptional client service, you will also troubleshoot issues and offer insights to improve processes that enhance client experience.

Key Responsibilities:
• Provide exceptional service while adhering to claims standards
• Respond to loss inquiries and gather necessary claim details
• Advise clients on reporting options and next steps




• Identify complex claims for further investigation and escalation
• Offer feedback to improve efficiency and client satisfaction

Requirements:
• One year of customer service experience required
• Knowledge of client service principles essential
• Proficient in Microsoft Office and email systems
• Willingness to pursue provincial adjuster licenses
• Assets: post-secondary diploma in Insurance, contact center experience

Bring your client-focused skills and commitment to service excellence to CGIC's Claims team.
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📌 Claims Client Service Specialist Hybrid (Alberta)
🏢 Co-operators
📍 Alberta