About Us A Canadian technology and workforce solutions company headquartered in Vaughan, Ontario. The company helps businesses, enterprises, and public-sector organizations modernize their operations through secure digital transformation, custom software development, staffing, recruitment, payroll, and workforce management solutions.
Title: Processing Center Advisor
Duration: 2026-09-01 to 2027-03-31 (18 Months possible extension)
Location: Calgary, AB & Edmonton, AB (Onsite)
Work Location: Third Floor 9920 - 108 Street Edmonton Alberta CAN T5K 2M4
Description Key Responsibilities Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
Determine client eligibility by reviewing financial and supporting documentation.
Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
Provide guidance on program requirements and assist clients in navigating online services and processes.
Investigate and resolve application, payment, eligibility, and system-related issues.
Maintain accurate records and ensure compliance with privacy, security, and information management requirements.




Collaborate with internal and external partners to support effective program delivery.
Contribute to continuous improvement initiatives, testing, training, and operational projects.
What You Bring Experience in customer service, program administration, benefits administration, case management, or a related field.
Robust analytical, problem-solving, and organizational skills.
Ability to interpret and apply legislation, policies, procedures, and program guidelines.
Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
Ability to manage competing priorities in a high-volume, fast-paced environment.
Strong verbal and written communication skills.
Experience handling sensitive and confidential information with professionalism and discretion.
Ability to build positive relationships and provide empathetic, client-focused service.
Assets Experience with government programs, eligibility assessment, or social benefits administration.
Experience supporting clients through complex or sensitive situations.
Experience using multiple systems and databases simultaneously while delivering customer service.

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📌 Processing Center Advisor 985 (Alberta)
🏢 I8IS - Infiniti Software Solutions
📍 Alberta