Job Overview

We are seeking a dedicated Auto Parts Customer Service Representative to join our team. This role is vital in providing exceptional service to our customers, managing sales transactions, and ensuring smooth operations. The ideal candidate will possess strong communication skills, a good understanding of automotive parts, and experience in retail or dealership environments.

Multilingual abilities and familiarity with inventory management systems are highly valued. This position offers an opportunity to work in a dynamic setting where customer satisfaction and product knowledge are prioritized.

Responsibilities
Answer incoming calls from auto repair shops
Look up parts using a catalog software
Handle sales transactions accurately
Enter customer orders accurately
Confirm pricing and availability
Manage order fulfillment, including processing online or phone orders and coordinating with suppliers for timely delivery




Offer excellent phone etiquette to address customer inquiries, follow up on orders, and resolve issues promptly

Experience
Previous dealership experience or retail sales background preferred
Excellent English communication skills
Strong communication skills, including negotiation and phone etiquette, are essential
Familiarity with automotive parts catalog systems is an asset
Experience in order fulfillment, cash handling, and customer service roles will contribute to success in this position
Organizational skills and attention to detail are critical for managing inventory and processing transactions effectively

Pay: From $22.00 per hour

Perks
Casual dress
In office parking

Work Location: In person

📌 Auto Parts Customer Service Representative Brampton (Canada)
🏢 APD AUTO PARTS DIRECT
📍 Canada