Lead client engagement efforts at Alloy.ai as a Senior Customer Success Manager, focusing on Mid-Market and Enterprise clients. Drive value and measurable outcomes in a hybrid work setting. You will be pivotal in managing a diverse customer portfolio, ensuring seamless onboarding, implementation, and growth opportunities.

In this energetic role, you'll collaborate with a variety of stakeholders, providing insights that shape Alloy.ai’s product strategy. Your analytical mindset will help clients maximize their use of our platform, ultimately contributing to their profitability and success. Key Responsibilities:
Manage a portfolio of 10–20 key accounts
Support users through onboarding and implementation




Create solid business partnerships for enduring relationships
Identify and drive expansion opportunities
Gather and prioritize customer feedback for product improvements Requirements:
Minimum 3 years of experience in SaaS or consulting
Exceptional problem-solving and analytical skills
Strong organizational and project management experience
Ability to cultivate long-term relationships with executives
Comfortable in a rapid-paced startup culture Drive customer success and impact industry change at Alloy.ai in Vancouver.

📌 Alloy Ai Senior Customer Success Manager Role Vancouver (Canada)
🏢 Alloy.ai
📍 Canada