Join our team as a Senior Technical Support Specialist focused on automation and advanced troubleshooting methods. Contribute to optimizing technical operations while guiding a team-oriented team. As a central figure in this role, you’ll provide high-level support for complex integration issues and lead efforts in automation to streamline repetitive tasks.

You will also act as a mentor for junior support staff, while using your solid technical abilities to make a lasting impact in the organization. Your expertise will be vital in enhancing service delivery and operational efficiency. Key Responsibilities:
Lead escalation for intricate L2/L3 platform issues
Analyze logs and validate systems to resolve problems




Create robust automation solutions for support workflows
Engage with engineers during incident management
Facilitate knowledge transfer and training sessions Requirements:
Over 5 years in technical support environments
Expertise in APIs and cloud platform services
Solid background in SQL, JavaScript, or Bash
Experience with continuous integration tools preferred
Proven track record of using AI tools for support Shape the future of technical support by combining your expertise in advanced troubleshooting and automation while empowering your team.

📌 Advanced Technical Support And Automation Expert Toronto
🏢 Extreme Reach
📍 Toronto