Our public sector client is seeking a Senior ITSM Business Architect / Service Management Consultant (10+ years) to support ITSM transformation using ServiceNow and ITIL processes

Join a public sector organization supporting the evolution and transformation of an enterprise ITSM Practice and Service Management Program.

This role focuses on ITSM process design, governance, stakeholder facilitation, ServiceNow-aligned solutions, and implementation activities across Incident, Change, Problem, Knowledge, CMDB, ITAM, and Service Catalog Management.

The consultant will independently drive initiatives from assessment through implementation while supporting service management maturity and governance initiatives.

Contract, Remote/ Hybrid, Working Hours: CST

Must Haves
10+ years in ITSM, Business Architecture, Operational Excellence, or Process Improvement
5+ years designing and implementing ITSM processes including Incident, Change, Problem, Knowledge, CMDB, and Asset Management
ITIL Foundation certification or higher
ServiceNow or similar ITSM platforms supporting CMDB, ITAM, and Service Catalog
Education in Business Architecture, ITSM, Operational Excellence, Process Improvement, or related discipline





Nice to Have
ServiceNow Administration Fundamentals (SNAF)
ServiceNow Certified System Administrator (CSA)
Experience with ServiceNow ITSM, CMDB, ITAM, Service Catalog, Reporting, and Governance
Licensed Visio software

Responsibilities
Design, implement, and improve ITSM processes including Incident, Change, Problem, Knowledge, Request, CMDB, IT Asset Management, and Service Catalog Management
Facilitate CAB meetings, Change Reviews, Problem Reviews, Knowledge Reviews, workshops, and stakeholder sessions
Develop recommendations covering governance, risks, impacts, implementation approaches, and execution plans
Create process documentation, procedures, standards, work instructions, and governance models
Translate business requirements into ServiceNow-aligned processes and solutions
Partner with stakeholders, technical teams, and leadership to drive decisions and outcomes
Support ITSM governance, service management maturity, CMDB governance, Asset Management practices, and continuous improvement initiatives

Required Skill Profession

Computer Occupations

📌 Senior Itsm Business Architect To Support Itsm Transformation Using Servicenow And Itil Processes Calgary
🏢 S.i. Systems
📍 Calgary