Elevate the customer experience at Airbnb as a Premium Support Customer Specialist in Ireland. This full time role demands high-level bilingual service in English and French. As a CS Specialist in Premium Support, you will manage intricate customer cases and engage with users and internal teams, ensuring seamless interactions.

With a minimum of three years in customer service roles, particularly addressing high-profile clientele, you'll need solid problem-solving skills and proactive service delivery. Flexibility and adaptability will be crucial as you navigate the evolving demands of this position. Key Responsibilities:
Provide top-tier support through diverse communication channels
Ensure complete resolution of complex customer issues




Personalize approaches and anticipate guest needs
Document best practices for team knowledge
Collaborate across teams to enhance service delivery Requirements:
Minimum 3 years in customer service with hospitality preferred
Bilingual proficiency in English and French mandatory
Experienced with technology platforms and CRM systems
Willingness to adjust to changing schedules
Excellent listening and interpersonal skills Utilize your skills in customer service and analytics to make a significant impact at Airbnb.

📌 Airbnb Premium Support Customer Specialist Quebec City
🏢 Traveltechessentialist
📍 Quebec City